Refund policy
Return & Exchange
1. Once an order is confirmed, the order cannot be cancelled or amended. Please carefully review the order and product details before placing an order.
2. We only accept return, exchange or refund requests under the following circumstances:
- Damaged product(s)
- Missing item(s) in shipment
- Incorrect product(s) delivered
- Product quality issue(s)
3. If you discover any of the above issue(s) upon receipt of products, please contact our customer service at (+852) 2126 1168 or cs@adriengagnon.com.hk within 7 days of delivery. We will not provide any refund or rectify discrepancies as aforesaid 7 days after receipt.
4. Product(s) to be returned, exchanged or refunded, except for damaged product(s) or product(s) with quality issue(s), must be accompanied by the original receipt, remain intact and unopened and be returned along with the gifts, cash vouchers, coupons, rebates or points rewarded in respect of the purchase of the product(s), all in good condition. All returned products will be thoroughly inspected and exchange or refund will be arranged if requirements are met.
5. Refunds shall be credited to the same account which you used for placing the order.
6. Our total liability to any product delivered in the aforesaid circumstances is limited to refund of the price of the product or replacement specified above. All other remedies are expressly excluded.
7. We reserve the right to amend the terms and conditions without prior notice. In case of any disputes, we reserve the right of final decision.